About

Robert Debs is a highly skilled and experienced professional with over 13 years of experience in the field of information technology and networking. He is currently working as a Customer Engineer Senior at NCR Atleos Corporation, where he has gained expertise in customer service, training, and leadership. In the past, he has worked as a Network Engineer at Sieve Networks and held various roles in the security and event planning industries. Mr. Debs has a Bachelor of Science degree in Criminal Justice from Edgewood College and holds several professional certifications, including Cisco Certified Technician (CCT) Field Technician from Cisco, an Information Security Fundamentals certification from Milwaukee Area Technical College, formerly Cisco Certified Entry Networking Technician (CCENT) and Cisco Certified Networking Associate (CCNA) certifications from Pearson VUE. He is known for his strong problem-solving skills and ability to work effectively in a team environment.

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Education

Milwaukee Area Technical College (MATC) – Milwaukee, WI

Associate in Applied Science in IT Information Systems Security Specialist – May 2015

Edgewood University – Madison, WI

Bachelors of Science in Criminal Justice – June 2010

Abilities and Skills

  • Expert in assembling and configuring computer systems and servers, including hardware installation and replacement, and Ansible for server configuration management and automation
  • Proficient in LAN/WAN network setup and router configuration using Cisco Systems, Juniper Networks, Hewlett Packard, Alcatel-Lucent, and Dell Technologies products; skilled with TCP/IP, DNS, DHCP, VLANs, VPN, subnetting, OSPF, and EIGRP
  • Skilled in utilizing hypervisors and virtual machines, including Microsoft Hyper-V, VMware ESXi, Proxmox, and Docker
  • Adept in IT security, including configuring Cisco ASA firewalls, implementing anti-malware measures, and performing data backup and virus removal using Barracuda; experienced with vulnerability assessment (nMap, Nessus, OpenVAS) and Wireshark
  • Knowledgeable in various operating systems such as Windows, macOS, and Linux distributions
  • Familiar with applications like Microsoft Office Suite, SharePoint, Active Directory, and DNS
  • Hands-on experience with leading AI platforms, including Google Gemini, Microsoft Copilot, OpenAI ChatGPT, Anthropic Claude, and DeepSeek

Team Leadership • Technical Support & Troubleshooting • Customer Service • Cross-Functional Collaboration • Documentation & Knowledge Management • Training & Development • LAN/WAN • TCP/IP • DNS • DHCP • Cisco • Juniper • Information Security • Vulnerability Assessment • VMware • Hyper-V • Proxmox • Docker • Active Directory • Artificial Intelligence

Experience

NCR Atleos Corporation (formerly NCR Corporation), Milwaukee, WI

Customer Engineer Senior — October 2023 to Present
Customer Engineer Team Lead — March 2022 to October 2023

  • Lead and mentor a team of customer engineers delivering technical support and troubleshooting for enterprise hardware and software systems, managing incident resolution through ES and OFS ticketing systems to meet SLA targets.
  • Partner with sales, engineering, and product teams to perform root cause analysis on escalated customer issues and feed field insights back into product improvements.
  • Maintain technical documentation covering customer interactions, solutions, and product knowledge to support consistent, high-quality service delivery.
  • Provide ongoing training and development for team members, leading by example in customer engagement and problem resolution.

Customer Engineer II — NCR Corporation, Milwaukee, WI — August 2015 to March 2022

  • Delivered on-site field service technical support and troubleshooting for enterprise hardware and software issues.
  • Assisted customers with installation, configuration, and operation of NCR products, educating end users as needed.
  • Managed service parts inventory with accurate, real-time counts through coordination with internal departments.
  • Build long-term client relationships through responsive communication and reliable follow-through.

Network Engineer — Sieve Networks — January 2014 to August 2015

  • Designed system configurations and directed installation for production network environments, defining and enforcing system standards.
  • Monitored network performance, troubleshot outages, and scheduled upgrades in collaboration with network architects.
  • Performed wired, wireless, and application-based vulnerability assessments using nMap, Nessus, OpenVAS, and related tools.
  • Researched and implemented hardware and software solutions to improve network performance and security; maintained configuration documentation and diagrams.

Technical Projects

Home Lab | Self-directed — Ongoing

  • Deploy and maintain Docker containers across multiple hosts, including AdGuard, WordPress, and Traefik reverse proxy, on-premises and through Oracle Cloud.
  • Hands-on administration of Proxmox and VMware virtualization and Linux systems for infrastructure and security practice.
  • Use AI coding agents (Claude Code, OpenAI Codex) to assist with Linux server administration and Docker container maintenance across homelab hosts.

Professional Associations and Certifications

  • Cisco Certified Technician (CCT), Field Technician – Cisco Systems, Inc. – 2026
  • Cisco Certified Entry Networking Technician (CCENT) – Cisco Systems, Inc. – Expired
  • Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc. – Expired
  • Information Security Fundamentals Certificate – MATC
  • Infrastructure Security Certificate – MATC
  • IT – Security Auditing Certificate – MATC
  • Professional organizations: Infragard and ISSA – Current member
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