About
Robert Debs is a highly skilled and experienced professional with over 7 years of experience in the field of information technology and networking. He is currently working as a Customer Engineer Team Lead at NCR Corporation, where he has gained expertise in customer service, training, and leadership. In the past, he has worked as a Network Engineer at Sieve Networks and held various roles in the security and event planning industries. Mr. Debs has a Bachelor of Science degree in Criminal Justice from Edgewood College and holds several professional certifications, including an Information Security Fundamentals certification from Milwaukee Area Technical College and Cisco Certified Entry Networking Technician (CCENT) and Cisco Certified Networking Associate (CCNA) certifications from Pearson VUE. He is known for his strong problem-solving skills and ability to work effectively in a team environment.
Education
Milwaukee Area Technical College (MATC) – Milwaukee, WI
Associate in Applied Science in IT Information Systems Security Specialist – May 2015
Edgewood College – Madison, WI
Bachelors of Science in Criminal Justice – June 2010
Abilities and Skills
- Expertise in assembling and configuring computer systems and servers, including hardware installation and replacement
- Proficient in LAN/WAN network set-up and router configuration using Cisco, HP, Alcatel-Lucent, and Dell products
- Skilled in utilizing hypervisors and virtual machines, including Microsoft HyperV and VMware ESXi
- Adept in IT security, including configuring Cisco ASA firewalls, implementing anti-malware measures, and performing data backup and virus removal using Barracuda
- Knowledgeable in various operating systems such as Microsoft OS, Mac OS X, and Linux distributions
- Familiarity with applications like Microsoft Office Suite, Sharepoint, Active Directory, and DNS.
Microsoft Office • Written & Verbal Communication Abilities • Policy • Customer Service •Information Technology •
Information Security Fundamentals • Information Technology Security • Cisco Technologies • Microsoft
Operating Systems • Apple OS • VMware
Experience
Customer Engineer Team Lead
NCR Corporation March 2022 – Present
• Led a team of customer engineers, providing guidance and support to ensure that technical support and troubleshooting are
delivered effectively and efficiently to customers
• Worked closely with cross-functional teams, including sales, marketing, and engineering, to identify and
resolve customer issues and improve product offerings
• Maintained and updated documentation on customer interactions, technical solutions, and product knowledge
• Demonstrated strong leadership skills, leading by example and providing ongoing training and development to team members
• Showcased excellent interpersonal and customer service abilities, cultivating lasting connections with customers
Customer Engineer II
NCR Corporation August 2015 – March 2022
• Provided technical support and troubleshooting for customers experiencing hardware and software issues
• Assisted customers with the setup and operation of NCR products and services, and provided education when needed
• Demonstrated strong communication and customer service skills, building long-term relationships with clients
Network Engineer
Sieve Networks January 2014 – August 2015
• Managed and planned projects for production networks
• Researched and implemented software and hardware solutions to improve network performance and security
• Collaborated with cross-functional teams to design and deploy network infrastructure
• Specialized in Cisco technologies and utilities, providing technical support and troubleshooting as needed
• Maintained documentation of network configurations and changes
Professional Associations and Certifications
• Cisco Certified Entry Networking Technician (CCENT) – Cisco Systems, Inc. – Expired
• Cisco Certified Network Associate (CCNA) – Cisco Systems, Inc. – Expired
• Information Security Fundamentals Certificate – MATC
• Infrastructure Security Certificate – MATC
• IT – Security Auditing Certificate – MATC
• High Pointe Toastmasters Club #7029 – Former member
• Professional organizations: Infragard and ISSA – Current member